FAQ

FAQ

Frequently Asked Questions

  • Property Information
  • Booked But Not Yet Travelled
  • On Holiday
  • Returned From Holiday

Many properties do offer guests access to Wifi and Broadband. Each property offering this facility will have a feature displayed on the website, which you can also search by if necessary. Speed of service can vary depending upon the country, area and service provider, so if a fast internet connection is important to you please discuss this with us before booking.

Properties that welcome pets are shown on our website and marked as being 'dog friendly' or 'pet friendly'. If a property does not display this feature, then unfortunately it will not accept any pets. For properties accepting pets, there are some basic rules that we ask all guests to follow. Please don't allow your pets upstairs, on the beds or on other furniture. For some complex properties there will be shared facilities, such as swimming pools or shops -again, we ask that you are mindful of other guests and do not let your pet into these areas. Pets should never be left unattended in the property or garden(s) and they must be on a lead at all times. Whilst the 'Pet friendly' feature does indicate that the property will allow pets, it does not guarantee an enclosed garden or a nearby area for walking pets. If this is important to you - please contact us to check details.

There is no charges for DEWA/Chiller.

Yes bed linen and towels are provided by EVERNEST Holiday Homes.

Our all furnished apartments come with installed TV.

White Goods like Fridge, Cooking range are available in all our properties.

All properties have varying degrees of accessibility. Where possible, we outline key accessibility features in the property description or feature sets. You can also search using many of these features if they are important to you. Should you have any specific requirements from the accommodation that are not covered in the property description then call us and we will be happy to help you locate suitable properties. Information about accessibility is also covered in our booking conditions. For any questions or queries, email us or call us on +971 42229202.

Apartments will have been cleaned prior to your arrival and we ask that the properties are left in a similar state upon departure. Generally there isn't a cleaning charge for unless extra heavy cleaning is required after you leave. 

For any planned events (such as parties, celebrations or meetings) at the property, it is important that you seek advance consent of the property owner to avoid problems and potentially a cancellation of your booking.

If the property allow then it will be made clear in the property description.

Grocery deliveries are permitted at all our properties. 

Please e-mail us at info@evernests.com We will gladly answer all of your questions.

At Evernest you can book your holiday home or apartment easily in one of three ways: directly on our website, by call us on +971 42229202 or by email.

After booking you will receive a confirmation eMail containing your booking number. If you did not receive your confirmation eMail, please email us on reservations@evernests.com.

There are two ways to pay for your booking:
1. Credit card (VISA or Mastercard)
2. Bank Transfer

Security deposit covers any accidental damages that may occur. The property description or additional information will highlight any required deposits and to who / when the payment should be made.

You will receive a booking confirmation shortly after making a payment for your holiday, confirming the booking details. Once you pay the final balance, we will issue a final confirmation which will contain key collection instructions, details of how to find your property and the key holders contact details.

UAE - Arrival times are usually between 2pm - 4pm arriving no later than 8pm with a departure time of 10am. Your final holiday documents will show specific arrival and departure times and any other arrival instructions.

Your final holiday documents will show specific arrival and departure times and any other arrival instructions including contact numbers. Please get in touch with the 'Key Contact' shown on the final confirmation documents for any queries or issues with your proposed arrival times. For any other problems, contact us on +971 42229202.

To cancel your holiday bookings please call us on +971 42229202. Cancellation cost may vary depending on the of the cancellation. 

Yes bed linen and towels are provided by EVERNEST Holiday Homes.

Our all furnished apartments come with installed TV.

White Goods like Fridge, Cooking range are available in all our properties.

Yes. You can either call us +971 42229202 or send an email to info@evernests.com with your old and new address details. If you wish to be removed from mailings, please send your address details and state that you would like to be taken off our list. This can take between 48-72 hours to finalize.

It's important you know what to be aware of when it comes to scams please click here for our top tips on how to protect yourself from fraud.

Please e-mail us at info@evernests.com We will gladly answer all of your questions.

If you find any issues when you arrive at a property, please raise this straight away with the local contact, rather than waiting until your return home. Most issues or problems can be rectified quickly, meaning you can then enjoy the rest of your holiday but the sooner you alert us to a problem, the sooner we can assist. Please call us +971 42229202.

If there is any problem with the property you can call us. While you stay in one of our properties we are always around, and provide you with a dedicated local phone number where our agents can be reached 24 hours a day, 7 days a week. All you need to do is let us know you need us!

If you cause any damage, accidental or otherwise, to the property please notify the key holder as soon as possible. During your stay, you are liable for any damage you or a member of your party cause to the property and / or its contents. Replacement / repair costs may be covered by your insurance (if you took this option). If you didn't take out insurance for your holiday, then you will need to arrange to make any damage payment directly with the key holder or property owner.

Your final holiday documents will show specific arrival and departure times and any other arrival instructions including contact numbers. Please get in touch with the 'Key Contact shown on the final confirmation documents for any queries or issues with your proposed arrival times. For any other problems, contact us on +971 42229202.

Please e-mail us at info@evernests.com We will gladly answer all of your questions.

If you cause any damage, accidental or otherwise, to the property please notify the key holder as soon as possible. During your stay, you are liable for any damage you or a member of your party cause to the property and / or its contents. Replacement / repair costs may be covered by your insurance (if you took this option). If you didn't take out insurance for your holiday, then you will need to arrange to make any damage payment directly to EVERNEST.

If you find any issues when you arrive at a property, please raise this straight away with the local contact, rather than waiting until your return home. Most issues or problems can be rectified quickly, meaning you can then enjoy the rest of your holiday but the sooner you alert us to a problem, the sooner we can assist. Please call us +971 42229202.

Please e-mail us with your feedback info@evernests.com

Yes. You can either call us +971 42229202 or send an email to info@evernests.com with your old and new address details. If you wish to be removed from mailings, please send your address details and state that you would like to be taken off our list. This can take between 48-72 hours to finalize.

Please e-mail us at info@evernests.com We will gladly answer all of your questions.

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